B. What Information We CollectThere are three primary ways we collect information about you: (1) when you give it to us by requesting an insurance quote directly from our website, (2) through automated technologies when you contact us by phone directly. We’ve broken down each of those three categories in further detail below.
1. Information You Provide to UsYou may provide information to us in various ways, such as through forms or other means offered through our Services. The most likely way you’ll provide us with information about yourself is by entering it in our web contact and customer information form in order to have us generate an insurance quote for you. We collect, retain, and use such information, as well as the information in categories 2 and 3 below, even if you do not complete the web flow. For example, we will ask you some basic questions about your medical history in order to generate a life insurance quote for you. The types of information you provide us fit into two categories. Personal Information is information that identifies you personally, such as your name, address, email address, or phone number. Non-Personal Information is information about you or your household that, on its own, doesn't identify you personally, like your gender, income or what types of products you're interested in. When we combine information that isn't Personal Information (like Usage Information, as explained below) with Personal Information, we treat it like Personal Information for as long as it is combined.
- Device Information. We collect information about your device, such as your operating system, hardware model, application or browser type and version, and unique identifiers associated with your device.
- Log Information. We automatically collect certain information in system logs or similar files about how you interact with our Services, such as which buttons you click on. This Log Information may also include things like your IP address, browser or device configuration, date and time of access and cookie information.
- Information Used to Reidentify. We collect information in order to reidentify you across multiple browsing sessions and devices (for instance, connecting your current browsing with a prior session in which you provided us your name).
- Location Information. We may use certain information like your IP address or other Device Information or Log Information to estimate your location. We may also request to use location-enabled services on your device (which typically provide GPS or Wi-Fi access point details) to enhance our Services.
- To opt-out of such collection and use for online behavioral advertising by the Digital Advertising Alliance (DAA) participating companies in the United States, please visit: DAA Choices and DAA AppChoices.
- To opt-out from the use of information about your online activities for online behavioral advertising by NAI member companies, visit: NAI. Please note that even if you opt-out, you may still receive advertisements that are not customized based on your usage Information.
C. How We Use the Information We CollectWe use the information we collect from you and third parties to operate our Services, including to provide you with insurance quotes, communicate with you, and improve your experience. These are a few examples of how we use the information we collect:
- To provide personalized services to you. We use the information we collect to provide the Services to you in a personalized way. Insurance services products are complex and we therefore do not take a one-size-fits-all approach to helping you find the right products. The information we collect enables us to do this by giving us a more detailed picture of who you are.
- To improve our Services. We are constantly trying to improve our Services. The information we collect also helps us improve the experience we provide to consumers and the way we match consumers to product recommendations in real time. For example, in some instances, we may use information you have provided, even if you have not completed the web flow, so that if you return to the website this information will be pre-loaded for your convenience. We may also use the information you provide to detect, deter, prevent, or take action regarding incidents such as suspected fraud, malicious or illegal activities, or violations of our policies.
- To communicate with you. Part of providing personalized services is quickly connecting you with real people who can help walk you through your insurance services options. Therefore, we use the information you provide to contact you about the quotes or other product recommendations you requested through our websites. For example, if you provide your phone number and email and then consent to being contacted by us, we will likely have one of our experienced licensed agents call you to follow up on your inquiry. We may also text and email you information about how to contact us, specific offers, and other information pertinent to your insurance services inquiry (e.g. Open Enrollment deadlines for health insurance inquiries).
- Opting Out of Further Communication. While we aim to make it as easy as possible for you to talk directly with an expert, we will honor your request not to be contacted further. You can easily opt-out of further communications from us by requesting to be placed on our Do Not Call list, by replying “STOP” to our text messages, or by unsubscribing from our email list.
- For legal reasons. We operate in a regulated industry and therefore reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information related to your use of our Services as reasonably necessary to do any of the following: comply with applicable law; respond to complaints, legal actions or governmental requests; enforce our Terms of Service; or respond to other similar matters.
D. When We Share or Sell the Information We CollectAs a distributor of insurance services products, we work with a number of partners to deliver the Services and therefore share information with those partners. Also, although we aim to directly meet all of our customers’ needs with our direct partners, we sometimes may—with your express permission—sell the information you provide to third parties to help better meet your needs. The following is a list of how we share and/or sell your information, including Personal Information, in connection with your use of our Services:
- Share information with our partners (e.g., insurance carriers) to provide and improve our Services. We may share information about you with the third-party partners we collaborate with to provide you the Services you requested. For example, we work closely with certain insurance carriers to provide our customers with personalized insurance quotes. When you request a quote, we may therefore share your information with the carriers to generate the quote for you. Or we may call you and redirect your call directly to agents of one of those carriers to walk you through your options. Or we may redirect you to the website of one of those partners and pre-populate your information there to help seamlessly satisfy your insurance services inquiry.
- Sell information to third-party providers with your permission. Where we think others can offer you helpful products, after obtaining your permission, we may sell your information to third parties who will try to meet your needs. These third parties may be other insurance agencies, insurance carriers, insurance services providers, or other entities that facilitate the process of connecting customers with insurance services providers. These third parties, or the entities they work with, may contact you based on the consent you have provided.
- As Part of a Corporate Change. We may disclose and transfer information about you to a third party as part of, or in preparation for, a change of control, restructuring, corporate change, or sale or transfer of assets.
- For Legal Reasons. We reserve the right to transfer or disclose information about you to third parties for certain legal purposes as described above.
E. How We Protect Your InformationWe seek to use reasonable administrative, technical and physical safeguards, and other security measures to protect personal information within our organization from growing threats. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the contact methods provided below.